T&Cs

 

Introduction

These are the terms and conditions for www.thelootershop.com Owned by TBC in Lagos, Nigeria. We have created this website to provide a safe and secure platform for gamers from all over the world to buy and sell in game currency for a wide selection of games and MMORPGS (Massively Multiplayer Online Roleplaying Games).

In order to offer this service www.thelootershop.com has created the following terms and conditions. All customers looking to use this website to buy and sell gold must agree to abide by the following terms and conditions. If you do not agree to anything in these terms and conditions, then please do not use this website.

 

Buying with The Looter Shop

In order to buy in-game currency from www.thelootershop.com then customers will need to first create an account. This process is quick and will help us to keep your personal information secure as well as remember your preferences when you come to buy and sell items on www.thelootershop.com.

Customers need to be of at least 18 years of age before they are able to buy or sell any items on www.thelootershop.com. When opening an account some customers will be asked to provide proof of ID to show that they are old enough to use this website.

There are no membership or subscription costs when opening an account on www.thelootershop.com. Prices for individual items are all different depending on the item, more information on this can be found in the shop.

 

Selling to The Looter Shop

Customers will need to have registered for an account to be able to sell items to www.thelootershop.com. Once the account is in place customers will need to complete the form on the ‘Sell To Us’ page where they will be asked to include as much information as possible about the items that they are looking to sell.

Once the form has been submitted then a member of the team will respond to the request. We always aim to respond to requests within 24 hours, but at busier times this may take longer.

A quote will then be emailed back to the customer to the email address associated with their account. If the customer accepts the quote then an agreement is formed between the customer and www.thelootershop.com. The agreed payment for the items will be sent to the customers account as soon as www.thelootershop.com has received the goods.

 

Payments

All payments for items purchased on www.thelootershop.com are handled through a secure platform that uses industry standard SSL (Secure Socket Layer) technology.  Credit and debit cards are both accepted. Please note that all payments are processed by a third party payment provider and payment information is not stored on our servers. For more information of how we handle your payment information then please read our privacy policy.  

Payments for items sold will be sent to the account information provided by the customer. Please note that payments can take up to seven working days to be transferred, and this may be longer for international payments. If you are waiting on a payment from www.thelootershop.com and it has been more than seven working days since you sent the goods for sale, then please get in touch with a member of our customer service team and they will look into this for you.

All payments can be found in your bank statement with the displayed billing descriptor; TBC.

 

Delivery

All items are delivered digitally and there are no shipping or handling costs for any of the items which are purchased on www.thelootershop.com. Delivery times will be agreed at the time of purchase, but they should never be more than 24 hours. Items will be delivered electronically using the email address provided with the account. This email will contain information on how to collect or download your items. Some items may be collected in game, where you will be given full instructions on how to collect them.

If it has been more than 24 hours since you made payment for any items on www.thelootershop.com and you have still not received any of the items, then please get in touch with a member of our customer service team and they will look into this for you.

 

Refunds and Cancellations

Customers may be entitled to a refund on the following circumstances:

  1. If the item that is delivered is incorrect
  2. If the item they have purchased takes more than 24 hours to arrive
  3. If there is a fault or technical error with the item.

We like to offer a seamless service wherever possible, however sometimes things go wrong. If you believe that you are entitled to a refund for any of the following above reasons then you have seven working days to contact a member of the customer service team who will look into this for you. If you are entitled to a refund then this will be sent back to the same account that was used to make the original payment. Please note that payments for refunds can take up to ten working days to appear in your account.

Customers may cancel an order that they have made in error up until the time before the order has been processed. If the items have already been delivered then they will have to request a refund explaining in writing their reasons for doing so.

 

Terminations

The website www.thelootershop.com reserves the right to terminate the account of any customer which it believes to have violated any of these terms and conditions. This will be at the websites sole discretion.

Customers may cancel their account at any time.

 

Disclaimer of Warranties; Limitation of Liability

The website www.thelootershop.com is provided on an “as is” basis. The website makes no representations or warranties, of any kind, express or implied, as to the operation of the site or the information, content, materials or products which have been included on this site. All customers must agree that their use of this site is at their own risk.

The website www.thelootershop.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for purpose. The website and its owners do not warrant that this website, its servers are free of viruses or other harmful components. The website shall not be liable for any damages of any kind which have arisen from the use of this website, including but not limited to indirect, incidental, punitive and consequential damages.

 

Contact

If you have any questions or comments about these terms and conditions then please contact us.

TBC

Lagos, Nigeria

Email

support@thelootershop.com